Warranty Conditions

Punctuality Guarantee: €5 credit for delayed delivery

1. Guarantor
Da Meso e.K., Sportparkstraße 13, 35578 Wetzlar, Germany (HRA 8248, Wetzlar District Court). This guarantee applies in addition to your statutory rights. Your statutory warranty rights and your right of withdrawal remain unaffected.

2. Guarantee promise
If your order with a delivery destination within Germany is not delivered within 5 working days of the shipping confirmation, you will receive a €5.00 credit for your next order in the da-meso.de online shop upon request.

3. How to claim the guarantee
- Contact us by email within 14 days of the shipping confirmation, stating your order number.
- We will check the delivery status using DHL shipment tracking.
- If the claim is justified, the €5.00 credit will be applied to your account within 48 hours. The credit can be redeemed with your next order. A maximum of one credit is granted per order. Cash payment is excluded.

4. Exclusions
The guarantee does not apply if:
a) according to shipment tracking, a delivery attempt was made within the deadline or the shipment was deposited for collection at a Packstation, post office, or with a neighbor — in these cases, the deadline is considered met;
b) the delay is due to a delivery address provided incorrectly or incompletely by the customer;
c) acceptance was refused or the shipment was not collected;
d) the delay is due to force majeure (e.g., strikes, natural disasters, extreme weather conditions, official orders);
e) it is a Click & Collect order (collection in the showroom);
f) the delivery destination is outside of Germany.

During high-volume promotional periods (e.g., Black Friday, Christmas season), the deadline may be extended to 7 working days; we will notify you of this during the ordering process.

5. Working days
Working days are Monday to Friday, excluding national and Hessian public holidays.